AISoftware94% accuracy
AI Customer Support Automation
Built an AI-powered customer support system that reduced ticket resolution time by 3× while maintaining 94% accuracy across 10,000+ daily interactions.
PythonOpenAIFastAPIPineconeReactTypeScript
0%
Response accuracy
0×
Faster than human agents
0%
Cost reduction
60% Support Ticket Reduction with Custom AI Assistant
The Challenge
A mid-sized e-commerce brand was spending 40+ hours per week on repetitive customer support tickets — order status, return policies, product questions.
The Solution
We built a RAG (Retrieval-Augmented Generation) powered AI assistant trained on their product catalog, FAQ documentation, and historical support ticket resolutions.
The system integrates directly with their helpdesk via API, handling Tier 1 inquiries autonomously and escalating complex cases to human agents with full context.
The Results
- 60% reduction in total support ticket volume within 30 days
- Less than 2 second average response time vs. 4-hour human average
- $8,400/month in labor cost savings
- Support team refocused on complex, high-value customer interactions
Tech Stack
Python · LangChain · OpenAI GPT-4o · Pinecone · FastAPI
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